STORE REGULATIONS

specifying, among other things, the rules for concluding sales agreements through the Store, containing the most important information about the Seller, the Store, and Consumer rights

TABLE OF CONTENTS
1. Company information
2. Definitions
3. Contact with the Seller
4. Technical requirements
5. Shopping in the Store
6. Payments
7. Order fulfillment
8. Right of withdrawal from the contract
9. Exceptions to the right of withdrawal from the contract
10.Complaints
11. Personal data
12.Reservations
Attachment No. 1: Withdrawal form
Attachment No. 2: Individual order form

COMPANY INFORMATION
1.1 These Regulations determine the conditions of sale of jewelry and other products through the online store available at: www.aurri.art.com
1.2 These Regulations constitute a contractual model in the scope of consumer sales services made through the Service.
1.3 Aurri Art Jewelry online store is operated by Marta Rulik-Drozd, the owner of the Aurri Art Jewelry company headquartered in Voorschoten.
1.4 The company is registered in the Chamber of Commerce (Kamer van Koophandel) under number: KvK 87490897
1.5 The online store operates in accordance with Dutch law, and all matters related to electronic commerce are regulated by the Civil Code (Burgelijk Wetboek), in particular in Part 6, title 5a. The online store complies with European Union regulations.

2. DEFINITIONS

2.1 Customer – a consumer within the meaning of the Civil Code regulations.
2.2 Customer Account – a separate function of the Store (a service provided electronically), thanks to which the Buyer can create their individual account in the Store.

2.3 Products – physical and non-physical products sold by the Seller through the Store.

2.4 Order – an offer made by the Customer to purchase the Products presented within the Store.

2.5 Contract – a contract of sale of Products concluded between the Customer and the Seller through the Store.

2.6 Regulations – these regulations.

2.7 Store – Aurri Art Jewelry online store operated at: www.aurri.art.com

2.8 Seller – Marta Rulik-Drozd, owner of the Aurri Art Jewelry company.

3. CONTACT WITH THE SELLER

3.1 Postal address: Industrieweg 9, 2254 AE Voorschoten

3.2 Email address: aurri.artshop@gmail.com

3.3 Phone: (06) 31188671

4. TECHNICAL REQUIREMENTS
4.1 For the proper functioning of the Store, the following is required:

● Device with internet access
● Internet browser supporting cookies files.

4.2 To place an order in the Store, an active email account is necessary.

4.3 Contracting agreements through the Service does not require registration and creation of a Customer Account, but always requires acceptance of the Service Regulations (available on the website).

5. SHOPPING IN THE STORE

5.1 The prices of goods visible in the Store are total prices for the goods.

5.2 The Seller points out that the total order price consists of the prices indicated in the Store: the price for the goods and, if applicable, the costs of delivering the goods.

5.3 The selected item to purchase must be added to the cart in the Store.

5.4 Then the Buyer selects from the options available in the Store: the method of delivering the goods and the payment method for the order, and also provides the necessary data to fulfill the placed order and accepts the applicable regulations.

5.5 The order is placed when its content is confirmed and the Regulations are accepted by the Buyer.

5.6 Placing an order is equivalent to concluding a sales contract between the Buyer and the Seller.

5.7 The Buyer can register in the Store, create an account, or make purchases without registration by providing their data with each potential order.

5.8 The order is executed promptly, provided that the Products are available.

5.9 In the event of temporary unavailability of Products, the Seller informs immediately, no later than within 14 days from the day of placing the Customer’s Order, about the status of the Order, and the Customer has within 7 days of receiving such information the possibility to make a decision on changing the method of order fulfillment by choosing:
(i) waiting for the Order to be fulfilled;

(ii) withdrawing from the Order;

(iii) the Customer can also choose partial fulfillment of the Order (in relation to available Products) and partially withdraw from the Order or wait for the possibility of its fulfillment.

If the Customer does not make the above choice within 7 days from the information about the temporary unavailability of the Products, it is considered that the Customer has withdrawn from the Order in full.

5.10 In the case of permanent unavailability of Products, the Seller informs within 14 days from the day of placing the Customer’s Order about this fact, and the Agreement is not concluded.

5.11 The Agreement is considered concluded at the moment of payment by the Customer, with the proviso that in the case of temporary unavailability of goods specified in paragraph 4.9, the Customer has the right to exercise the rights specified in this paragraph (with the relevant provisions regarding “Order” applied to “Agreement”). In case of permanent unavailability of Products, the concluded Agreement is terminated. In case of withdrawal or termination of the Agreement, the Seller shall promptly (no later than within 30 days from the date of conclusion of the agreement) refund the Customer the entire paid price.

5.12 When concluding a sales agreement of Products through the Store, the parties are bound by the prices of the Products and the delivery costs stated in the Store at the time of placing the Order by the Customer.

6. PAYMENTS
6.1 For the placed order, payment can be made, depending on the Buyer’s choice:

● Regular bank transfer to the Seller’s bank account
● Through electronic payment.

6.2 In the case of individual orders, after determining the details of the order, a non-refundable deposit is required towards the total amount agreed for order fulfillment. The deposit is 50% of the agreed amount and is non-refundable in case the Customer cancels the order. More information about individual orders in paragraph 7.7.

6.3 Along with the shipment, the Customer receives a receipt and the order specification.

7. ORDER FULFILLMENT

7.1 The Seller is obligated to deliver the goods without defects.

7.2 The order fulfillment period is indicated in the Store.

7.3 In the case where the Buyer has opted for an individual order, the Seller will commence order fulfillment after the payment of a deposit, which constitutes 50% of the total price agreed for the order.
7.4 If, within a single order, the Buyer purchases goods with different fulfillment times, the order will be fulfilled within the time frame applicable to the goods with the longest fulfillment time.

7.5 The goods are delivered exclusively within the territory of the European Union. In the case of order fulfillment outside the European Union, please contact us via email to check available options before placing the order.
7.6 Goods purchased in the Store are delivered through the Dutch postal service – Post.nl, exclusively with the option of tracking the shipment, known as Track&Trace.

7.7 Individual orders – there is a possibility to place an individual order. For this purpose, please contact us via email to check available options and fill out and send the Individual Order Form located in Attachment No. 2 of this regulation. After finalizing the details and payment of the deposit, the Seller fulfills the order within 21 working days unless agreed differently between the Customer and the Seller. Individual orders are not eligible for return.

7.8 The Customer is obligated to inspect the shipment upon receipt. If it is found that the shipment is damaged or if there is suspicion of damage, the Customer should prepare a damage report containing a detailed description of the condition of the shipment and contact the Seller.

7.9 The Customer is obliged to accept the shipment. In the event of non-acceptance of the shipment, the Customer is obliged to cover the costs of returning the Products to the Seller, in accordance with the price list of the delivery entity. Additionally, in the event of non-acceptance of the shipment and the Seller’s request to make another delivery, the Customer is obliged to bear the costs of such subsequent delivery.

7.10 The Seller reserves the right to make, at any time, without justification and without additional notice:

(i) Changes in the prices of Products presented on the Website and delivery costs (dependent on the remuneration costs charged by third parties), subject to Section
7.7.

(ii) Introduction and withdrawal of Products

(iii) Conducting or canceling promotional campaigns and sales, as well as making changes to their terms.

(iv) Introducing additional monetary or discount coupons for the customer, with the reservation that only one coupon can be used for one order, coupons within one order do not combine or accumulate. Coupons also do not combine with existing promotions.

7.11 The Seller informs that a limited number of goods is allocated for promotional sales and orders are fulfilled in the order of confirmed orders for these goods, until the stocks covered by this form of sale is out.

8. RIGHT OF WITHDRAWAL FROM THE AGREEMENT

8.1 The Customer has the right to withdraw from the agreement concluded with the Seller through the Store, subject to Section 7.7 of the Regulations, within 14 days without giving any reason.

8.2 The deadline for withdrawing from the agreement expires after 14 days from the day:

(i) on which the Customer acquires the goods or on which a third party other than the carrier and indicated by the Buyer acquires the possession of the goods;
(ii) on which the Customer acquires the possession of the last item or on which a third party, other than the carrier and indicated by the Customer, acquires the possession of the last item in the case of an agreement requiring the transfer of ownership of multiple items delivered separately.

8.3 In order for the Customer to use the right of withdrawal from the agreement, they must inform the Seller, using the data provided in Section 3 of the Regulations, about their decision to withdraw from the agreement by means of an unequivocal statement (for example, a letter sent by post or information provided by electronic mail).

8.4 The Customer may use the withdrawal form template placed at the end of the Regulations, however, this is not mandatory.

CONSEQUENCES OF WITHDRAWAL FROM THE AGREEMENT

In the event of withdrawal from the concluded agreement, the Seller shall refund to the Customer all payments received from them, including the costs of delivering the goods, immediately and in any case no later than 14 days from the day on which the Seller was informed of the Customer’s decision to exercise the right of withdrawal from the agreement. The Seller will make the refund using the same payment methods that were used by the Customer in the initial transaction, unless the Customer agrees to a different solution, in which case the Customer will not incur any fees in connection with the refund. The Seller may withhold the refund until they have received the goods back or until the Customer provides proof of returning the goods, whichever occurs first. The Seller requests that the goods be returned to the address: Industrieweg 9, 2254 AE Voorschoten immediately, and in any case no later than 14 days from the day on which the Customer informed the Seller about the withdrawal from the sales agreement. The deadline is met if the Customer returns the goods before the expiry of the 14-day period.

The Customer bears the direct costs of returning the goods. The Customer is only liable for any diminished value of the goods resulting from
handling them beyond what is necessary to establish their nature, characteristics, and functioning.

If the goods cannot be returned by regular mail due to their nature, the Customer will also be responsible for the direct costs of returning the goods. The estimated amount of these costs will be provided by the Seller in the product description in the Store or during the order placement.
8.5 Digital files purchased and downloaded to the Client’s device are not subject to return unless they are damaged. In such a case, the Seller undertakes to provide correct files within 2 business days or refund the money to the Client’s account.

9. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL FROM THE AGREEMENT

The right of withdrawal from a distance contract, as referred to in section 8 of the Terms and Conditions, does not apply to the following contracts:

● where the subject of the performance is a non-prefabricated item, produced according to the Customer’s specifications or serving to satisfy their individual needs;
● where the subject of the performance is an item delivered in a sealed package, which cannot be returned once the packaging is opened due to
health or hygiene protection reasons, if the packaging was opened after delivery;
● where the subject of the performance is items that, due to their nature, become inseparably combined with other items after delivery.

10. COMPLAINTS

10.1 In the event of a defect in the goods, the Customer has the right to lodge a complaint about the defective goods based on the statutory warranty or guarantee, provided that a guarantee has been provided.

10.2 Using the statutory warranty, the Consumer may, in accordance with the rules specified in the Civil Code:

a. submit a statement requesting a price reduction
b. in the case of a significant defect, submit a statement of withdrawal from the contract
c. demand replacement of the item free from defects
d. demand rectification of the defect.

10.3 The Seller requests that complaints based on the statutory warranty be submitted to the postal or electronic address specified in section 3 of the Terms and Conditions.

10.4 If it turns out that, for the complaint to be considered, it is necessary to deliver the defective goods to the Seller, the Customer is obliged to deliver the goods at the Seller’s expense to the address Industrieweg 9, 2254 AE Voorschoten.

10.5 If an additional warranty has been provided for the goods, information about it, as well as its terms, is available in the product description in the Store.

10.6 Complaints regarding the operation of the Store should be directed to the email address provided in section 3 of the Terms and Conditions.

10.7 The Seller will handle the complaints within a period of up to 14 days.

Items eligible for complaint:

A complaint may concern a product with a hidden defect or one that is not as described, purchased within 2 years from the moment of filing the complaint. The following cases are not subject to complaint:

● Mechanical damage of external origin: fractures, cracks, stretching, bending, creasing.
● Discoloration due to contact with a harmful substance for the coating: cleaning agents, perfumes, acids, creams, cosmetics, sweat.
● Incomplete product – e.g., missing stone due to improper use.

● Rhodium and gold platings – wearing off of these coatings is a natural
process that can be limited through proper use.
● Silver tarnishing – a natural process occurring when silver comes into contact
with air.
● Product tampering – enlarging, reducing, engraving by third parties
disqualifies the product from the possibility of complaint.

11. PERSONAL DATA

11.1 The Seller is the administrator of personal data provided by the Buyer when using the Store. Detailed information regarding the processing of personal data by the Seller – including other purposes and legal bases for data processing, as well as data recipients – can be found in the Privacy Policy available in the Store, due to the principle of transparency, included in the general regulation of the European Parliament and the Council (EU) on data protection.

11.2 The purpose of processing the Buyer’s data by the Seller, provided by the Buyer in connection with purchases in the Store, is to fulfill orders. The legal basis for processing personal data in this case is:

● a contract or actions taken at the request of the Buyer aimed at its conclusion
● a legal obligation incumbent on the Seller related to accountingthe legitimate interest of the Seller, consisting of processing data to establish, assert, or defend any claims.

11.3 Providing data by the Buyer is voluntary but necessary to conclude a contract. Failure to provide data will prevent the conclusion of a contract in the Store.

11.4 The Buyer’s data provided in connection with purchases in the Store will be processed until:

● the contract between the Buyer and the Seller expires;
● the Seller is no longer under a legal obligation to process the Buyer’s data;
● the possibility of the Buyer or the Seller pursuing claims related to the contract concluded by the Store ceases; the Buyer’s objection to the processing of their personal data is accepted – if the legitimate interest of the Seller was the basis for processing the data – depending on what applies in a given case and what occurs at the latest.

11.5 The Buyer is entitled to request:

● access to their personal data,
● rectification of their data,
● erasure of their data,
● restriction of processing,
● data portability to another controller, to object to the processing of their data at any time for reasons related to their particular situation – concerning the processing of their personal data.

11.6 To exercise their rights, the Buyer should contact the Seller using the data provided in section 3 of the Regulations.

12. DISCLAIMERS

12.1 Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the Regulations. The contract is concluded for the duration and for the purpose of fulfilling the order.

12.2 Contracts concluded based on the Regulations are concluded in the Dutch language.

12.3 The Seller reserves the right to make changes to the Regulations at any time.

12.4 The Customer will be informed about changes to the Regulations when logginginto the Service. The condition for using the Service will be the acceptance of the amended Regulations. In case of non-acceptance of the change in the Regulations, the Customer’s Account will be deleted, and the contract concluded with the Customer will be terminated.

12.5 The change in the Regulations does not affect the implementation of Sales Agreements for Products concluded through the Service before this change is made.

12.6 COPYRIGHT NOTICE

All rights to the photos, designs, and products presented on this website belong to me, Marta Rulik-Drozd owner of Aurri Art Jewelry. Copying, reproducing, or distributing these materials without my explicit consent is strictly prohibited. Any violations of copyright will be pursued in accordance with applicable laws.